Create a knowledge base system

A knowledge base is a self-serve repository of articles about a product, service, department, or topic.

This example shows how to build a knowledge base system using Scaffolding in Confluence.

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• All knowledge base articles follow the same format, layout, and sections, ensuring consistency and ease of use.

• Your team can create articles by using a template, reducing manual setup and ensuring structured content.

• Confluence users can access knowledge base articles to get the information they need, often resolving known issues without assistance.

• Any changes to the template are automatically reflected on all knowledge base articles using it.

Here’s how it works: