Jira Service Management Functions

Customer Detail Fields Functions — This section contains functions that enable users to handle Jira Customer Service Management customers detail fields.
Customer Functions — This section contains functions that enable users to handle Jira Service Management customers.
- addCustomersToServiceDesk — Adds an existing customer or a list of customers to a specified service desk.
- addCustomerToOrganization — Adds an existing customer or a list of customers to a specified organization.
- createCustomer — Creates a Service Desk customer. The newly created customer is not added to any JSD project, however he/she can raise request against unrestricted JSD projects.
- getCustomersObjects — Returns an array of JUser structures
- removeCustomerFromOrganization — Removes a customer or a list of customers from a specified organization.
- removeCustomersFromServiceDesk — Removes a customer or a list of customers from a specified service desk.
Customer Request Functions — This section contains functions that enable users to handle Jira Service Management customer requests.
- addFeedbackForRequest — Add feedback to the provided requestId_or_Key.
- addJSDComment — Posts a comment on the specified issue.
- addRequestParticipants — Adds request participants.
- answerApproval — Answer to an existing approval.
- createCustomerRequest — Creates a customer request and returns the newly created request as a structure.
- getApproval — Returns an approval structure
- getApprovals — Returns a list of approvals structures
- getAttachmentsForRequest — Returns a list of attachments structures
- getCommentForRequest — Returns a comment structure
- getCommentsForRequest — Returns a list of comments structures
- getCustomerRequest — Returns a customer request structure
- getCustomerRequests — Returns a string array of customer requests keys.
- getCustomerRequestStatus — Returns a list of JSMCustomerRequestStatus structures.
- getFeedbackForRequest — Returns a JSMFeedback structure.
- getRequestParticipants — Returns a string array of request participants keys.
- getSubscriptionStatus — Returns the notification subscription status for the provided user
- isPublicJSDComment — This function returns the type of comment, if the comment is public, the function will return "true"otherwise it will return "false".
- removeFeedbackFromRequest — Removes the feedback from the provided request.
- removeRequestParticipants — Removes request participants.
Organization Functions — This section contains functions that enable users to handle Jira Service Management organizations.
- addOrganization — Adds an existing organization or a list of organizations to a specified Service Desk project.
- createOrganization — Creates a new customer organization.
- deleteOrganization — Removes a customer organization.
- deleteOrganizationProperty — Deletes the organization property.
- getAllOrganizationIds — Returns the Ids of all Service Desk organizations.
- getOrganizationIdByName — Get the organization id of the provided organization name.
- getOrganizationNameById — Sends an invitation to a customer or a list of customers for a specified Service Desk project.
- getOrganizationPropertyKeys — Gets the organization properties keys.
- getOrganizationPropertyValues — Gets the organization properties keys.
- getUserOrganizations — Gets organizations names in which the user is present.
- getUsersFromOrganizations — Gets users from a specified organization or list of organizations.
- removeOrganization — Removes an organization or a list of organizations from a specified project.
- setOrganizationPropertyValue — Sets the organization property value.
Request Type Functions — This section contains functions that enable users to handle Jira Service Management request types.
- createRequestTypeInServiceDesk — Creates a new request type in the provided service desk.
- deleteRequestTypeProperty — Removes the property with the provided property key.
- getRequestsTypes — Returns an array of JSMRequestType containing all the Request Type data for the provided parameters.
- getRequestTypeByIdForServiceDesk — Returns a JSMRequestType structure.
- getRequestTypeFields — Returns a string array of custom fields ids.
- getRequestTypeGroupsForServiceDesk — Returns an array of indexed groups.
- getRequestTypePropertyKeys — Returns a list of property keys for the provided parameters.
- getRequestTypePropertyValues — Returns a list of property keys for the provided parameters.
- getRequestTypesForServiceDesk — Returns an array of JSMRequestType.
- getSlaInformation — Gets SLA information for the specified issue.
- removeRequestTypeByIdFromServiceDesk — Removes a request type from the provided service desk.
- setRequestTypePropertyValue — Sets a property value for the provided property key.
- subscribeNotifications — Subscribe to receive notifications.
- unsubscribeNotifications — Unsubscribe to receive notifications.
Service Desk Functions — This section contains functions that enable users to handle Jira Service Management service desks.
- getAllServiceDeskQueues — Returns an array of JSMQueue structures
- getCustomersFromServiceDesk — Returns a list of customers accounts ids
- getIssuesInQueueRoutine — Returns an array of issue keys.
- getJSDUrl
- getKBArticles — Returns an array of JSMKBArticle for the provided query.
- getServiceDesk — Returns a JSMServiceDesk structure.
- getServiceDeskKBArticles — Returns an array of JSMKBArticle for the provided parameters.
- getServiceDeskQueue — Returns a JSMQueue structure.

Jira Service Management Structures

Below you’ll find the fields of the structures and some examples for each of them to get you an idea of what it is and what it does.

JSlaInformation

string name;
JSlaCompletedCycle[] completedCycles;
JSlaOngoingCycle ongoingCycle;

JSlaCompletedCycle

date startTime;
date stopTime;
boolean breached;
number goalDuration;
number elepsedTime;
number remainingTime;

JSlaOngoingCycle

date startTime;
date breachedTime;
boolean breached;
boolean paused;
boolean withinCalendarHours;
number goalDuration;
number elepsedTime;
number remainingTime;

Example 1 - getting the information from SLA customfield

JSlaInformation slaInfo = %key%.customfield_10056; //change the customfield to match your cf_id
runnerLog("slaInfoName = " + slaInfo.name);
JSlaOngoingCycle slaOC = slaInfo.ongoingCycle;
runnerLog("---ongoingCycle---");
runnerLog("startTime = " + slaOC.startTime);    
runnerLog("breachTime = " + slaOC.breachTime);    
runnerLog("breached = " + slaOC.breached);    
runnerLog("paused = " + slaOC.paused);    
runnerLog("withinCalendarHours = " + slaOC.withinCalendarHours);    
runnerLog("goalDuration = " + slaOC.goalDuration);    
runnerLog("elapsedTime = " + slaOC.elapsedTime);    
runnerLog("remainingTime = " + slaOC.remainingTime);    
int indexCC = 1;
for(JSlaCompletedCycle slaCC in slaInfo.completedCycles) {
    runnerLog("---completedCycle " + indexCC + "---");    
    runnerLog("startTime = " + slaCC.startTime);    
    runnerLog("stopTime = " + slaCC.stopTime);    
    runnerLog("breached = " + slaCC.breached);    
    runnerLog("goalDuration = " + slaCC.goalDuration);    
    runnerLog("elapsedTime = " + slaCC.elapsedTime);    
    runnerLog("remainingTime = " + slaCC.remainingTime);    
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

Example 2 - getting the information from getSlaInformation function

JSlaInformation[] slaInfos = getSlaInformation("SM-1");
int indexBC = 1;
for(JSlaInformation slaInfo in slaInfos) {
    runnerLog("---SLA " + indexBC + "---");  
    runnerLog("slaInfoName = " + slaInfo.name);
    JSlaOngoingCycle slaOC = slaInfo.ongoingCycle;
    runnerLog("---ongoingCycle---");
    runnerLog("startTime = " + slaOC.startTime);    
    runnerLog("breachTime = " + slaOC.breachTime);    
    runnerLog("breached = " + slaOC.breached);    
    runnerLog("paused = " + slaOC.paused);    
    runnerLog("withinCalendarHours = " + slaOC.withinCalendarHours);    
    runnerLog("goalDuration = " + slaOC.goalDuration);    
    runnerLog("elapsedTime = " + slaOC.elapsedTime);    
    runnerLog("remainingTime = " + slaOC.remainingTime);    
    int indexCC = 1;
    for(JSlaCompletedCycle slaCC in slaInfo.completedCycles) {
        runnerLog("---completedCycle " + indexCC + "---");    
        runnerLog("startTime = " + slaCC.startTime);    
        runnerLog("stopTime = " + slaCC.stopTime);    
        runnerLog("breached = " + slaCC.breached);    
        runnerLog("goalDuration = " + slaCC.goalDuration);    
        runnerLog("elapsedTime = " + slaCC.elapsedTime);    
        runnerLog("remainingTime = " + slaCC.remainingTime);    
        indexCC = indexCC + 1;
    }
    indexBC = indexBC + 1;
}
runnerLog("_________________________________________________");

JSMCustomerRequest

JSMCustomerRequestActions actions;
string[] attachments; //attachments ids
number[] comments; //commentsIds
date createdDate;
JSMCustomerRequestStatus currentStatus;
number issueId;
string issueKey;
JUser[] participants;
JUser reporter;
number requestTypeId;
number serviceDeskId;
number[] slaIds;
JSMCustomerRequestStatus[] status;

JSMCustomerRequestActions

boolean addAttachment;
boolean addComment;
boolean addParticipant;
boolean removeParticipant;

JSMCustomerRequestStatus

string status;
string statusCategory;
date statusDate;

Example 1 - get customer request with key/id

JSMCustomerRequest customerRequest = getCustomerRequest("SM-1");
JSMCustomerRequestActions customerRequestActions = customerRequest.actions;
runnerLog("---actions---");
runnerLog("addAttachment = " + customerRequestActions.addAttachment);
runnerLog("addComment = " + customerRequestActions.addComment);
runnerLog("addParticipant = " + customerRequestActions.addParticipant);
runnerLog("removeParticipant = " + customerRequestActions.removeParticipant);
runnerLog("-------------");
runnerLog("attachments = " + customerRequest.attachments);
runnerLog("comments = " + customerRequest.comments);
runnerLog("createdDate = " + customerRequest.createdDate);
JSMCustomerRequestStatus customerRequestCurrentStatus = customerRequest.currentStatus;
runnerLog("---currentStatus---");
runnerLog("status = " + customerRequestCurrentStatus.status);
runnerLog("statusCategory = " + customerRequestCurrentStatus.statusCategory);
runnerLog("statusDate = " + customerRequestCurrentStatus.statusDate);
runnerLog("-------------------");
runnerLog("issueId = " + customerRequest.issueId);
runnerLog("issueKey = " + customerRequest.issueKey);
int indexPP = 1;
for(JUser participant in customerRequest.participants) {
    runnerLog("---participant " + indexPP + "---");    
    runnerLog("key = " + participant.key);
    runnerLog("username = " + participant.username);
    runnerLog("displayname = " + participant.displayname);
    runnerLog("email = " + participant.email);
    indexPP = indexPP + 1;
}
runnerLog("--------------");    
runnerLog("---reporter---");    
runnerLog("key = " + customerRequest.reporter.key);
runnerLog("username = " + customerRequest.reporter.username);
runnerLog("displayname = " + customerRequest.reporter.displayname);
runnerLog("email = " + customerRequest.reporter.email);
runnerLog("--------------");
runnerLog("requestTypeId = " + customerRequest.requestTypeId);
runnerLog("serviceDeskId = " + customerRequest.serviceDeskId);
runnerLog("slaIds: " + customerRequest.slaIds);
int indexCC = 1;
for(JSMCustomerRequestStatus customerRequestStatus in customerRequest.status) {
    runnerLog("---customerRequestStatus " + indexCC + "---");    
    runnerLog("status = " + customerRequestStatus.status);
    runnerLog("statusCategory = " + customerRequestStatus.statusCategory);
    runnerLog("statusDate = " + customerRequestStatus.statusDate);    
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

Example 2 - get only the statuses in which a customer request was

JSMCustomerRequestStatus[] customerRequestCurrentStatuses = getCustomerRequestStatus("SM-1");
int indexCC = 1;
for(JSMCustomerRequestStatus customerRequestStatus in customerRequestCurrentStatuses) {
    runnerLog("---customerRequestStatus " + indexCC + "---");    
    runnerLog("status = " + customerRequestStatus.status);
    runnerLog("statusCategory = " + customerRequestStatus.statusCategory);
    runnerLog("statusDate = " + customerRequestStatus.statusDate);    
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

JSMApproval

JSMApprover[] approvers;
boolean canAnswerApproval;
date completedDate;
date createdDate;
string finalDecision;
number id;
string name;

JSMApprover

JUser approver;
string approverDecision;

Example 1 - getting all approvals for the request provided

JSMApproval[] approvals = getApprovals("SM-1");
int indexVal = 1;
for(JSMApproval approval in approvals) {
    runnerLog("---approval " + indexVal + "---");    
    JSMApprover[] approvers = approval.approvers;
    int indexVer = 1;
    for(JSMApprover approver in approvers) {
        runnerLog("---approver " + indexVer + "---");    
        JUser currentApprover = approver.approver;
        runnerLog("approver key = " + currentApprover.key);
        runnerLog("approver username = " + currentApprover.username);
        runnerLog("approver displayname = " + currentApprover.displayname);
        runnerLog("approver email = " + currentApprover.email);
        runnerLog("approverDecision = " + approver.approverDecision);
        indexVal = indexVal + 1;
    }
    runnerLog("--------------");
    runnerLog("canAnswerApproval = " + approval.canAnswerApproval);
    runnerLog("completedDate = " + approval.completedDate);
    runnerLog("createdDate = " + approval.createdDate);
    runnerLog("finalDecision = " + approval.finalDecision);
    runnerLog("id = " + approval.id);
    runnerLog("name = " + approval.name);
}
runnerLog("_________________________________________________");

Example 2 - getting Approval by id

JSMApproval approval = getApproval("SM-1", 5);  
JSMApprover[] approvers = approval.approvers;
int indexVer = 1;
for(JSMApprover approver in approvers) {
    runnerLog("---approver " + indexVer + "---");
    JUser currentApprover = approver.approver;
    runnerLog("approver key = " + currentApprover.key);
    runnerLog("approver username = " + currentApprover.username);
    runnerLog("approver displayname = " + currentApprover.displayname);
    runnerLog("approver email = " + currentApprover.email);
    runnerLog("approverDecision = " + approver.approverDecision);
    indexVer = indexVer + 1;
}
runnerLog("--------------");
runnerLog("canAnswerApproval = " + approval.canAnswerApproval);
runnerLog("completedDate = " + approval.completedDate);
runnerLog("createdDate = " + approval.createdDate);
runnerLog("finalDecision = " + approval.finalDecision);
runnerLog("id = " + approval.id);
runnerLog("name = " + approval.name);
runnerLog("_________________________________________________");

JSMAttachment

JUser author;
string created;
string filename;
string mimeType;
string size;

Example

JSMAttachment[] attachments = getAttachmentsForRequest("SM-1");
int indexVal = 1;
for(JSMAttachment attachment in attachments) {
    runnerLog("---attachment " + indexVal + "---");    
    JUser author = attachment.author;
    runnerLog("---author---"); 
    runnerLog("key = " + author.key);
    runnerLog("username = " + author.username);
    runnerLog("displayname = " + author.displayname);
    runnerLog("email = " + author.email);
    runnerLog("--------------");
    runnerLog("created = " + attachment.created);
    runnerLog("filename = " + attachment.filename);
    runnerLog("mimeType = " + attachment.mimeType);
    runnerLog("size = " + attachment.size);
    indexVal = indexVal + 1;
}
runnerLog("_________________________________________________");

JSMComment

JSMAttachment[] attachments
JUser author;
string body;
string created;
number id;
boolean isPublic;
string renderedBody;

Example 1 - get all (or just public / private) comments for request

//getCommentsForRequest("SM-1"); //for all, or getCommentsForRequest("SM-1", true); for publicOnly or getCommentsForRequest("SM-1", false); for privateOnly
//This will not retrieve the renderedBody and the attachments, if you need those please see the Example 2.

JSMComment[] comments = getCommentsForRequest("SM-1"); 
int indexVal = 1;
for(JSMComment comment in comments) {
    runnerLog("---comment " + indexVal + "---");    
    JUser author = comment.author;
    runnerLog("---author---"); 
    runnerLog("key = " + author.key);
    runnerLog("username = " + author.username);
    runnerLog("displayname = " + author.displayname);
    runnerLog("email = " + author.email);
    runnerLog("--------------");
    runnerLog("body = " + comment.body);
    runnerLog("created = " + comment.created);
    runnerLog("id = " + comment.id);
    runnerLog("isPublic = " + comment.isPublic);
    indexVal = indexVal + 1;
}
runnerLog("_________________________________________________");

Example 2 - get comment with a provided id from request

//This method will also retrieve the renderedBody and the attachments

JSMComment comment = getCommentForRequest("SM-1", 10072);
JSMAttachment[] attachments = comment.attachments;
int indexVal = 1;
for(JSMAttachment attachment in attachments) {
    runnerLog("---attachment " + indexVal + "---"); 
    JUser author = attachment.author;
    runnerLog("---author---"); 
    runnerLog("key = " + author.key);
    runnerLog("username = " + author.username);
    runnerLog("displayname = " + author.displayname);
    runnerLog("email = " + author.email);
    runnerLog("--------------");
    runnerLog("created = " + attachment.created);
    runnerLog("filename = " + attachment.filename);
    runnerLog("mimeType = " + attachment.mimeType);
    runnerLog("size = " + attachment.size);
    indexVal = indexVal + 1;
}
JUser author = comment.author;
runnerLog("---author---"); 
runnerLog("key = " + author.key);
runnerLog("username = " + author.username);
runnerLog("displayname = " + author.displayname);
runnerLog("email = " + author.email);
runnerLog("--------------");
runnerLog("body = " + comment.body);
runnerLog("created = " + comment.created);
runnerLog("id = " + comment.id);
runnerLog("isPublic = " + comment.isPublic);
runnerLog("renderedBody = " + comment.renderedBody);
runnerLog("_________________________________________________");

JSMServiceDesk

number id;
number projectId;
string projectKey;
string projectName;

Example 1 - get all service desks

JSMServiceDesk[] serviceDesks = getAllServiceDesks();
int indexCC = 1;
for(JSMServiceDesk serviceDesk in serviceDesks) {
    runnerLog("---Service Desk " + indexCC + "---");
    runnerLog("id = " + serviceDesk.id);
    runnerLog("projectId = " + serviceDesk.projectId);
    runnerLog("projectKey = " + serviceDesk.projectKey);
    runnerLog("projectName = " + serviceDesk.projectName);
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

Example 2 - get service desk for project

JSMServiceDesk serviceDesk = getServiceDesk("SM");
//JSMServiceDesk serviceDesk = getServiceDeskByProjectKey("SM"); //just an alias for the above
runnerLog("id = " + serviceDesk.id);
runnerLog("projectId = " + serviceDesk.projectId);
runnerLog("projectKey = " + serviceDesk.projectKey);
runnerLog("projectName = " + serviceDesk.projectName);
runnerLog("_________________________________________________");

JSMQueue

string[] fields;
number id;
number issueCount;
string jql;
string name;

Example 1 - get all queues for a service desk

JSMQueue[] queues = getServiceDeskQueues(1);
int indexCC = 1;
for(JSMQueue queue in queues) {
    runnerLog("---Queue " + indexCC + "---");    
    runnerLog("fields = " + queue.fields);
    runnerLog("id = " + queue.id);
    runnerLog("issueCount = " + queue.issueCount);    
    runnerLog("jql = " + queue.jql);    
    runnerLog("name = " + queue.name);    
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

Example 2 - get queue by id from service desk

JSMQueue queue = getServiceDeskQueue(1, 1);
runnerLog("fields = " + queue.fields);
runnerLog("id = " + queue.id);
runnerLog("issueCount = " + queue.issueCount);    
runnerLog("jql = " + queue.jql);    
runnerLog("name = " + queue.name);    
runnerLog("_________________________________________________");

JSMAssetsObject

string workspaceId;
string globalId;
string id;

Example - get assets objects from custom field

JSMAssetsObject[] objects = SM-33.customfield_10079; //change this with your issueKey and assets customfield_id
int indexCC = 1;
for(JSMAssetsObject object in objects) {
    runnerLog("---object " + indexCC + "---");    
    runnerLog("workspaceId = " + object.workspaceId);
    runnerLog("globalId = " + object.globalId); //from Atlassian this comes as "id"
    runnerLog("id = " + object.id); //from Atlassian this comes as "objectId"
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

JSMKBArticle

string content;
string excerpt;
string source;
string title;

Example - get articles that contains the word “template” as a searchQuery

JSMKBArticle[] articles = getKBArticles("template");
int indexCC = 1;
for(JSMKBArticle article in articles) {
    runnerLog("---article " + indexCC + "---");    
    runnerLog("content = " + article.content);
    runnerLog("excerpt = " + article.excerpt);
    runnerLog("source = " + article.source);    
    runnerLog("title = " + article.title);    
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

JSMRequestType

string description;
string helpText;
number iconId;
number id;
number issueTypeId;
number portalId;
string name;

Example - get all request types

JSMRequestType[] requestTypes = getRequestsTypes();
int indexCC = 1;
for(JSMRequestType requestType in requestTypes) {
    runnerLog("---Request Type " + indexCC + "---");    
    runnerLog("name = " + requestType.name);   
    runnerLog("description = " + requestType.description);
    runnerLog("id = " + requestType.id);    
    runnerLog("helpText = " + requestType.helpText);
    runnerLog("iconId = " + requestType.iconId);    
    runnerLog("issueTypeId = " + requestType.issueTypeId);    
    runnerLog("portalId = " + requestType.portalId);    
     
    indexCC = indexCC + 1;
}
runnerLog("_________________________________________________");

JSMFeedback

number rating;
string comment;
string type; //kind of useless since all have the same type, but we have it...

Example - get feedback for request

JSMFeedback feedback = getFeedbackForRequest("SM-1"); //SM-1 is the request key for which we'll retrieve the feedback
runnerLog("rating = " + feedback.rating);
runnerLog("comment = " + feedback.comment);
runnerLog("type = " + feedback.type);

General Example For (some of the) Functions

string customerEmail = "[email protected]";
boolean customerCreated = createCustomer("The Ice Cream Buyer", customerEmail);

if(customerCreated) {
    runnerLog("A new customer was invited, let's announce this on the ticket.");
    addJSDComment(key, "We invited the customer with the following email '" + customerEmail +"' to join us.", true); //public comment
} else {
    addJSDComment(key, "We couldn't invite the customer with the following email '" + customerEmail +"' please take a second look.", false); //internal comment
}


int[] commentsIds =  getAllCommentIds(key);
runnerLog("There are '" + size(commentsIds) + "' comments with the following ids: " + commentsIds);


string newOrgName = "iFixit";
createOrganization(newOrgName);
int propsOrgId = getOrganizationIdByName(newOrgName);

runnerLog("We should add the new organization to a JSM project.");
addOrganization({"Org", newOrgName}, "JSM");
runnerLog("Let's add some engineers to the newly created organization");
addCustomerToOrganization({"customer_id", "another_customer_id"}, newOrgName);
runnerLog("Engineers from organization '" + newOrgName + "': " + getUsersFromOrganizations({newOrgName}));
runnerLog("Remove one of them.");
removeCustomerFromOrganization({"customer_id"}, newOrgName);
runnerLog("Now we have the following engineers: " + getUsersFromOrganizations({newOrgName}));

runnerLog("Let's set some properties for a new organization");
setOrganizationPropertyValue(propsOrgId, "DoesItWork", false);
setOrganizationPropertyValue(propsOrgId, "IceCreamType", {"McSUNDAE", "McFlurry"});
runnerLog("What properties do we have set on the organization with id " + propsOrgId + "? ");
string[] properties = getOrganizationPropertyKeys(propsOrgId);
runnerLog("Properties: "+ properties);
for(string prop in properties) {
    runnerLog("Property with key '" + prop + "' has value: " + getOrganizationPropertyValues(propsOrgId, prop));
}
 
runnerLog("Let's put one of the engineers to work.");
setOrganizationPropertyValue(propsOrgId, "DoesItWork", true);
runnerLog("The new value of 'DoesItWork' is: " + getOrganizationPropertyValues(propsOrgId, "DoesItWork"));
runnerLog("Looks like the engineer did a good work.");

runnerLog("Since the ice cream machine is working, let's remove the second property.");
deleteOrganizationProperty(propsOrgId, properties[0]);
runnerLog("Now we only have the following properties: " + getOrganizationPropertyKeys(propsOrgId));


runnerLog("How many organization are associated with project 'JSM': "  + size(getAllOrganizationIds("JSM")));
runnerLog("Let's remove the newly created organization from the 'JSM' project.");
removeOrganization({newOrgName}, "JSM");
runnerLog("Now we have only '"  + size(getAllOrganizationIds("JSM")) + "' organizatons on the project JSM");


runnerLog("Let's get rid of the new organization since we don't use it anymore.");
//we'll get the organizationsIds before and after the delete of the organization and get the diff to check if the organization was really deleted
int[] initialOrganizations = getAllOrganizationIds();
deleteOrganization(newOrgName);
int[] currentOrganizations = getAllOrganizationIds();
string[] deletedOrgs = arrayDiff(initialOrganizations, currentOrganizations);
if(size(deletedOrgs) == 1 && deletedOrgs[0] == propsOrgId) {
    runnerLog("Organization with name: '" + newOrgName + "' does not exist anymore");
}
return "Have a nice day.";

Peacock

Power Scripts for Jira Cloud

Jira Service Management Functions

Jira Service Management Structures

General Example For (some of the) Functions

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