Jira Service Management Functions (Power Scripts)

The use of these functions requires the Power Scripts for Jira add-on be installed and licensed.

Functions focused on your Jira Service Management tasks like adding a comment, checking if a comment is public or private, and so on.

Functions summary

getJSDUrl (Power Scripts) — This function returns the url to a specific customer portal for an issue.
addCustomer (Power Scripts) — Adds an existing customer or a list of customers to a specified Service Desk project.
getSlaInformation (Power Scripts) — Gets SLA information for the specified issue.
addCustomerToOrganization (Power Scripts) — Adds an existing customer or a list of customers to a specified organization.
addJSDComment (Power Scripts) — Posts a comment on the specified issue on behalf of the specified user.
addOrganization (Power Scripts) — Adds an existing organization or a list of organizations to a specified Service Desk project.
createCustomer (Power Scripts) — Creates a Service Desk customer. The newly created customer is not added to any JSD project, however he/she can raise request against unrestricted JSD projects.
createOrganization (Power Scripts) — Creates a new customer organization.
deleteOrganization (Power Scripts) — Removes a customer organization.
getAllOrganizationIds (Power Scripts) — Returns the Ids of all Service Desk organizations.
getAllSDProjects (Power Scripts) — Returns a string array of projects keys that are Jira Service Desk type projects.
getJSDCommentPrivacy (Power Scripts) — Returns the privacy of comment entered on a transition screen. If the comment is internal, it will return "internal" and "external" otherwise.
getOrganizationNameById (Power Scripts) — Gets the Jira Service Desk organization by the Id.
getPortalForProject (Power Scripts) — Retrieves a portal ID by searching for the projectKey. The function will return a null if the portal is not found.
getRequestChannel (Power Scripts) — Gets the request channel type for a specified issue key.
getRequestTypeName (Power Scripts) — Gets the name of the request type from an existing issue in a Service Desk project.
getRequestsTypes (Power Scripts) — Returns an array of JRequestType containing all the Request Type data for a Portal.
getUsersFromOrganizations (Power Scripts) — Gets users from a specified organization or list of organizations.
inviteCustomer (Power Scripts) — Sends an invitation to a customer or a list of customers for a specified Service Desk project.
isPublicJSDComment (Power Scripts) — This function returns the type of comment, if the comment is public, the function will return "true"otherwise it will return "false".
organizationExist (Power Scripts) — Verifies whether a given organization is a registered JSD organization.
removeCustomer (Power Scripts) — Removes a customer or a list of customers from a specified project.
removeCustomerFromOrganization (Power Scripts) — Removes a customer or a list of customers from a specified organization.
removeOrganization (Power Scripts) — Removes an organization or a list of organizations from a specified project.

Power Suite Apps for Jira

Jira Service Management Functions (Power Scripts)

Functions summary

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